Shipping Policy
SHIPPING INFORMATION
We strive to ship our order as soon as possible. Orders received before 12:00 noon are usually shipped out the same day. However, we may need up to 1-2 business days in some cases. If you require urgent shipping please let us know in the order notes when you place your order. Special order products are shipped directly from the manufacturer and require extra time to arrive. Most special order items can be shipped within 3-7 business days.
Once your order is placed you will receive a email containing a tracking number for your order.
Order weight and shipping methods
Orders totaling more than 30 kg may be split into multiple packages for ease of handling. Orders totaling more than 90 kg will be shipped as freight instead of parcel shipment. Each freight shipment will vary in price and you will be quoted the best freight price possible soon after placing your order.
Damages
We do our best to ensure that you receive your order damage free. We ask that you inspect your order within 3 days for shipping damage. If you order has been damaged during shipping please contact us at sales@petrampvc.ca or call us at 778-840-9264. Please note that Petram PVC Supply is not responsible for shipping damages but we work closely with our carriers to resolve any shipping damage issues.
Shipping methods
To serve our Canadian customers we offering shipping with Canada Post, our local courier partner, or you may provide your own carrier method.
Canada Post
Canada post provides 3 service levels for parcels up to: Regular Parcel™, Xpresspost™ and Priority™. All parcels shipped with Canada post include a tracking number so you can track your shipment on the Canada Post website. This table compares different Canada Post shipping options.
Local Parcel and Freight Courier
To serve our customers in the Greater Vancouver Region (GVRD) in British Columbia we offer shipping with K&H dispatch. Default shipping speed is delivery by 5:00 pm, the day after order ships. In many cases shipments picked up in the morning can be delivered in the same day. Expedited local shipping is available, just add your required delivery date in the order notes during checkout and we will contact you soon after your order is placed to confirm the shipping details for your required delivery date.
Orders totaling more than 90 kg will be shipped as freight, on a pallet, instead of as a parcel shipment by our local courier. Each freight shipment will vary in price and you will be quoted the best freight price possible soon after placing your order.
Use your own carrier
We are pleased to work with your preferred carrier and ship on your account. If you select this option, please include the carrier name and account number in the order notes during checkout.3
